Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.

IT Helpdesk Analyst. IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts.

Level 1 support technicians earn an average of $37,195, while Level 2 and Level 3 help desk technicians earn an average of $45,425 and $55,211, respectively. Meanwhile, help desk support managers take home $69,382, and director-level supervisors haul in an average of $95,519, according to the HDI study.